POLICIES FOR TICKETED EVENTS
There are no refunds on tickets except as required by law. Tickets may be exchanged for a different performance of the same production if seats are available. If an event is cancelled, patrons may either receive a cancellation refund or may donate the tickets back to Suwanee Performing Arts to support future productions. Please email [email protected] with any questions or concerns.
1. PATRON AGE: Every patron requiring a seat must have a valid ticket, including children. Children who are unable to sit quietly through a performance should remain outside the theatre so as not disturb other patrons.
2. WILL CALL: Customers can pick up printed tickets at the venue’s Box Office (front desk for Main Street Playhouse). Tickets will only be printed for orders placed 24 hours in advance for off-site events. You must present a valid photo ID as tickets will only be given to the person named on the ticket order.
3. REFUND POLICY: There are no refunds on tickets except as required by law. If an event is cancelled, patrons may either receive a cancellation refund or may donate the tickets back to Suwanee Performing Arts to support future productions.
4. EXCHANGE POLICY: Tickets may be exchanged for a different performance of the same production if comparable seats are available.
Any exceptions to these policies are at the discretion of the Executive Directors and/or the venue only. Please note that these policies are subject to change based on the agreed upon terms between the venue and Suwanee Performing Arts.